Privacy Policy

EntryZen operates this marketing website, the EntryZen web portal for residents, guards, and administrators, and the EntryZen mobile apps for iOS and Android. This Privacy Policy explains how we collect, use, share, and protect information across all of these services.

Information we collect

Information you provide directly

• Marketing site inquiries (such as name, email, community name, role, and messages).
• Account and profile data for the portal and apps (such as name, email, phone number, unit or home details, role, and login credentials).
• Visitor access details (such as visitor names, optional contact details, destination/unit, and visit dates/times).

Information collected automatically

• Basic technical data (such as IP address, browser user-agent, device type, operating system, and app version).
• Usage logs (such as pages or screens viewed, actions taken, and timestamps).
• Entry-point context and gate-related location information where applicable (such as which gate or entry point was used).
• Device identifiers and push notification tokens used to deliver service alerts and visitor access notifications.

We may also receive limited status information from service providers (such as email delivery status) in order to operate the service.

How we use information

• Operate and provide the EntryZen services, including resident access management, visitor passes, and entry logging.
• Communicate with you about demo requests, service updates, and security or access notifications.
• Maintain security, prevent abuse, and enforce access controls for communities.
• Improve performance, troubleshoot issues, and understand usage patterns.

Legal bases for processing

We process information to provide services under our agreements with communities, to pursue legitimate interests such as security and service improvement, and where applicable, based on your consent for optional communications.

How we share information

• With service providers who help us run the platform (such as hosting, email, and push notification providers).
• With authorized community administrators or guards as needed to deliver access control and auditing features.
• When required by law or to protect the rights, safety, or security of communities and users.

We do not sell personal information and we do not use advertising SDKs, cross-app tracking, or remarketing for portal or app users.

International data transfers

Your information may be stored or processed in data centers outside your country depending on our hosting providers. We use reputable providers and appropriate safeguards to protect your data.

Data retention

We retain account and operational data for as long as the community is active and for a reasonable period after closure to support records, disputes, and legal obligations. Visitor and entry logs are retained for security and reporting needs. Marketing inquiries are retained for a shorter period to allow follow-up and recordkeeping. Retention periods may vary based on legal, security, and operational requirements.

Your choices and rights

• You may update or correct certain profile information through the portal or app where available.
• You may request access to, correction of, or deletion of your information by contacting us. Some data may be retained to meet legal and security obligations.

Security

We use reasonable administrative, technical, and physical safeguards to protect information, such as access controls and audit logging. No system is perfectly secure, but we work to protect your information.

Children

EntryZen is not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above will reflect the most recent changes, and we may provide additional notice for material updates.

Contact

For privacy questions or requests, contact us at sales@entryzen.com.